The next day we got to the airport 1.5 hours before departure time (30 minutes earlier than the suggested arrival time). That's when we were told that the flight was oversold and we did not have confirmed seats on the plane. I said, "How can this be? We bought these tickets six months ago! We were among the first passengers to purchase tickets for this flight! I called yesterday to confirm our reservations, and now we're here early…most other passengers have not even checked in yet!!" The agent behind the ticket counter explained to me that, because we had purchased the tickets so far in advance, seat assignments were not made at the time of purchase. (We since learned that most airlines do not have their computers set up for seat assignments until 60-90 days out.) Those who purchased tickets or called to request seat assignments within 60 days of departure had reserved seats. We were placed on the standby list.

Our story had a happy ending. We got the last three seats available…all in First Class! Although we had a favorable outcome, our vacation could have ended in disaster. This is one lesson I will never forget! I've just purchased airline tickets for December to Hawaii. Although the flight is almost sold out, the airline will not make seat assignments until 90 days prior to departure. Guess who has a reminder in her tickler file to call the airline in September!

Guaranteed for Late Arrival to the Hotel…Ha!

The summer following our trip to Alaska, our family vacationed in Minnesota. Our flight was scheduled to land very late in the evening, so I asked our travel agent to set up a guarantee for late arrival when she booked the hotel reservations. Our agent confirmed that she had given the hotel our credit card to hold the room. As planned, we arrived at the Doubletree Hotel at about 11:30 PM. When I went to the registration desk to check in, I was told that there were no rooms available. I was shocked! I presented them with a printout from our travel agent, which confirmed our guarantee for late arrival.

In search for a greater understanding of what a "guarantee for late arrival" meant, I asked to speak with the manager on duty. I asked him, "If we had not checked in tonight, would this hotel have billed our credit card for the room, even though there are no rooms available?" That's when I learned that the Doubletree Hotel's guarantee was only a one-way guarantee. He confirmed that it was their standard policy to bill the credit card when someone guaranteed for late arrival, whether the hotel had a room available or not. Having difficulty comprehending this policy, I re-framed the question: "So if we are paying for the room, why is someone else sleeping in it right now?" He informed me that the guarantee did not obligate them to provide accommodations in their hotel; it simply meant that they guaranteed we would have a place to sleep that night. As I stood at the counter, the desk attendant spent the next 20 minutes calling other hotels and motels in the area. Finally he informed me that they would put us up at no charge at the Prime Rate Motel down the road! Hardly the accommodations we had planned on…and "down the road" was 15 miles away!

Of course, some things are simply beyond our control, and no amount of planning can guarantee a flawless vacation. I remember one of my first trips to Jakarta, Indonesia, where my husband's brother and his family live. We had made the long flight halfway around the world, and I was exhausted. (A quick geography refresher: Jakarta is near the equator, and it is very hot and humid there.) We were staying in a nice hotel with the modern comforts of air conditioning and purified water…two important elements for me.

When we checked into the hotel, we were informed that they would be doing some electrical work on the elevator shafts, and would therefore be turning the electricity off for the entire hotel from 2:00 AM to 8:00 AM while they did the work. I thought to myself, "Well, by then I will be asleep and I won't even notice it."

Boy, was I wrong! At 2:40 AM I woke up in a sweat. By 3:00 AM I was really hot and sticky. I had a brilliant idea! We were on the 12th floor, and I decided to open the windows to let in some fresh air. There were no screens on the windows, but I figured that we were high enough off the ground that it would be safe to open them. I made an assumption that mosquitoes would not fly that high. Again, I was wrong. Within a few minutes I had 32 mosquito bites covering my body and more were buzzing in my ear. Now I was not only hot and sticky, but I also felt like one huge, itchy, miserable welt. (My husband only had two mosquito bites. For some reason, mosquitoes have always liked me more than him.) We ended up leaving our mosquito-infested hotel room and walking around the lobby the rest of the night.

1. Keep your vacation planning information in one place. Create a labeled file folder ("Hawaii Vacation") and use it to keep your airline, hotel, car rental information, as well as maps or AAA guide books, tourist information, contact information for people you know in that city, etc.
   
   
2. Plan ahead for your wardrobe. Think about all of the activities you might do, and imagine what you'd want to wear for each activity. For example, on the beach you might want a swimsuit, cover-up, slip-on footwear or water shoes, a sun hat, sunglasses…maybe even a face mask, snorkel, and some flippers. Will the kids want shovels and buckets to build a sand castle? Do you need to supply your own beach towel, or will you be staying somewhere that supplies these for you? What about waterproof sunscreen? The more you can visualize yourself on the beach, the better prepared you will be. One helpful tool I've found for wardrobe planning is a web site that offers Historical Weather Averages for thousands of cities around the globe.
   
   
3. Use a travel checklist. I've created a Packing List to get you started. Once you've tailored this to your needs, keep it in the travel file you've created. This will help you remember to pack both the basic necessities, as well as some of the more obscure things you might not remember but would want to take with you.
   
   
4. Let children pack their own travel bags, and make sure their bag is small enough that they can carry it themselves. Help them select things they can do on the road or in the air: Walkman and cassettes or CDs, books, handheld video games, portable crafts, card games. Talk about seating arrangements ahead of time to avoid conflict among siblings about who will sit where.
   
   
5. Pack a carry-on that is small enough to stay with you at all times. Include necessities that you must have, in the event that you get separated from your other luggage for a day. If you need to take medication on a regular basis, be sure this is with you, and not in your checked luggage. If you are combining a business and vacation trip and need something for a presentation the next day, take it in your carry-on rather than checking it.
   
   
6. Plan early to get the best selection and to get early booking discounts. I've recently found a wonderful web site called SideStep, which does a search of more than 70 travel-related web sites and finds the best AVAILABLE flights, hotels, and rental cars on a given date. Many web sites will find the "best deals" but when you go to the site you discover that they are sold out for the dates you want. This site does not waste your time if it is sold out. For more links to some helpful travel-related sites, visit the travel section of my Links to Great Sites page.
   
   If you're really adventuresome and are not particular about where you want to go, you can also book reservations last-minute. There is some risk involved in doing this, but you can also get some great deals this way. CheapTickets sells surplus seats, aka "distressed inventory," at some great bargains.
   
   If you have any concerns about your safety while traveling to a particular destination, you might check out a web site that offers a report on global hot spots to avoid.
   
   Be sure you have seat assignments ahead of time for any flight you've booked. Otherwise, if the flight is oversold you may not be able to board.
   
   If you plan to arrive late in the day, read the fine print regarding a hotel's policy for guaranteed late arrival.
   
   
7. If you're driving, you may wish to map out your trip ahead of time and make hotel reservations along the way if you are traveling during peak vacation time. Members of AAA can request a TourBook for your destination, as well as a triptik that maps out the best route and warns you about construction and detours. Mapquest offers a helpful web site for mapping out your route and estimating travel time under normal driving conditions.
   
   
8. If you're traveling to another country, be sure your passport is current and check to make sure you do not need a Visa to enter the country you plan to visit. Some countries will not allow you to enter their border if your passport expires in less than six months. You can check out requirements, listed by country, at Passports and Visas.com. Check out the Currency Converter for International Exchange Rates. If you'd like to master a few useful phrases in a foreign language, visit the Foreign Language Assistance web site. It even contains some sound clips so you can pronounce words properly.
   
   
9. If your vacation plans include staying home rather than traveling, plan how you will spend time to rejuvenate yourself. Perhaps there are some local attractions that you've been wanting to experience. Are there people you want to connect with? Get clear about what you want to do and who you want to do it with, and then plan to make it happen.
   
   If your vacation includes having a friend or relative fly in to visit you, you can check the status of a flight to see if they will arrive on time. You'll get a real-time map of the plane and its progress, based on radar data.
   
   Visit Earthcam to view hundreds of images from all over the world without leaving your chair. The digital images are updated regularly, and some are live.
   
   
10. This is the most important tip of all: pack the right attitude. Let go of the "what if" and enjoy the moment. Remind yourself what matters most, and focus on that. If this is a vacation to get away and relax, then focus on activities and thoughts that will be relaxing. If your goal is to reconnect with family and build memories together, that can be done regardless of circumstances (missing a flight, not getting tickets to an event you wanted to attend, etc.). If your goal is to sight-see and take in some special attractions or shows, then plan ahead and make the reservations necessary to ensure that you can do what you want to do when you get there.
    
    For those of you who insist on combining business and pleasure during your travels, I offer 10 Tips to Tame the Paper Tiger When You Travel.

Interactivity Friendliness Reliability Quality Uniqueness Neatness

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Copyright © 2001 Kathy Paauw, All Rights Reserved.