Published by Kathy Paauw
Organizing & Productivity Consultant
Certified Life Coach



July 2000
                     Issue 5

Independence Day - Freedom from the Oppression of E-mail


Do you feel tied to your computer…like your e-mail is a ball and chain around your ankle? No matter how often you check it, you just can't seem to stay ahead! 

Unfortunately, it's only going to get worse. Estimates of the number of people currently connected to the Internet vary, from 60 million to 100+ million. A report from the Jupiter organization estimates that commercial e-mail spending will grow from $164 million in 1999 to $7.3 billion in 2005 - a forty-fold increase in e-mail volume. It's also estimated that the average number of commercial e-mail messages that U.S. online consumers receive per year will increase from 40 in 1999 to over 1,600 in 2005; non-marketing and personal correspondence will more than double from approximately 1,750 in 1999 to almost 4,000 in 2005. 

In addition to e-mail, a lot of people get carried away in the day-to-day routine of lists, bulletin boards, web surfing, and all the other distractions available online. After a while those distractions can become habits. You can easily forget your purpose for being online. That's when reminders are helpful. But who's going to remind you? You are - in writing!


CLARIFY YOUR PURPOSE


Clarify your purpose for being online. Then write down the types of things you intend to accomplish and review this before logging on. Reviewing your purpose on a regular basis will make you more consciously aware of everything you do while online. Awareness is the first step toward changing habits that do not serve you well. 

Now that you have clarity about your purpose, you must plan your time so you can handle your e-mail AND all of your other responsibilities. Then you must execute your plan without getting derailed. If you find yourself struggling, check in with yourself to see which of these three areas provides the greatest challenge for you: (1) clarifying your priorities, (2) planning your time, or (3) executing your plan. 


WRITE DOWN YOUR HISTORY



To help you understand where you are getting bogged down, write down what kind of e-mail you receive. Not how much. Just what kind. Do you ...

Subscribe to a lot of lists? Newsletters? Announcements?
Get a lot of personal e-mail? From whom?
Get a lot of jokes? Spam? Chain letters from friends?
Get a lot of requests for help? For free advice?
Get a lot of cc or bcc mail that you don't need to read?
Handle a lot of the same questions repeatedly? If you're having trouble identifying this, take a look through your recent e-mail or watch it for the next few days. This can be an enlightening exercise.

What lists do you get now? List all of the discussion lists and e-mail newsletters you currently receive. Next to each item on the list, answer this question --Yes or No: Do I read this on a regular basis?  Unsubscribe from every one that you didn't answer "Yes" for. If there are some that are marginal, unsubscribe and keep the subscription info. When you've got a better handle on things you can always re-subscribe later if you choose to.

LIVING WITH YOUR DAILY E-MAIL DIET


If you find that personal e-mail takes up more time than you'd like, just delay answering it. Very little personal e-mail really must be answered the same day it's received. 

If you get a lot of chain letters and undesired mail from people you know, just ask them to stop sending it. Clarify when it is appropriate for someone to cc you and when it is not necessary. Learn to recognize and delete spam ASAP. You can also enable junk mail filters that automatically discard messages from known spammers. 

By the way, if you get a lot of "amazing but true" stories from friends, go to the Urban Legends website at www.snopes.com and check it out to see if it's really true. They do a good job of researching for the facts behind claims made in many of the stories circulating in cyberspace.

If you are using a dial-up modem to connect to the Internet, it may be time to consider an ADSL connection, which allows you to be connected 24 hours a day and provides a much higher speed for transmission. Another benefit is that you still have use of the phone line while you are online. You can reduce the need for an extra phone line for your Internet connection…or save others the aggravation of getting a busy signal.

At this point you've reduced most of the fat from your e-mail diet. Now I'll show you how to add some muscle and flexibility. Get ready to give your e-mail a workout!
MANAGING THE FLOW

Now you've clarified your specific purpose for being online. And you've dumped the excess baggage that slowed you down without giving you anything back. It's time to get a system in place that keeps things smooth and efficient -- one that will:
Keep things orderly, even when the traffic is heavy
Keep the distractions to a minimum and keep you focused on priorities
Separate out the FYI messages from the REQUIRES ACTION
Automate as much of the process as possible
Help you keep accurate and complete records
Feel like a natural extension of your work


ORGANIZE E-MAIL INTO FOLDERS
Let's design the filing system you'll use to keep your electronic files in order. Again, this all revolves around your purpose, so review it again. You probably already have folders for Inbox, Outbox, Sent Items, Drafts, and Deleted Items. Now, make a list of the types of correspondence you handle on a regular basis. If you were filing your e-mail in a file drawer, what would the file names be? Examples of folders you might consider:
 Clients (may have sub-folders with individual names for some)
 Lists/Discussion Groups (may have sub-folders for each list you are on)

Newsletters/articles (may have sub-folders by types of articles)
  Marketing Ideas
Personal
Humor
 Subscriptions
 Requires Action (a place to put messages you need to act on or respond to)
 Response Templates (a place to file common responses you forward to people)

Once you've created the folders for your e-mail filing system, take time to clean up your e-mail inbox by moving items to the appropriate folders. Use Delete generously! Be aware of retention guidelines and keep what is necessary for legal purposes. If you work in a corporate environment and you do not know what the retention guidelines are…ask!

If you do not know how to create folders, go to the Help section of your e-mail program and do a search for the word FOLDERS. Most e-mail programs have good online step-by-step instructions for this.

SET UP THESE TIME-SAVERS
Auto signature for your outgoing e-mail (For Outlook Express users, go to Tools, Options, Signatures to create this.)      
Filters to reduce spam and unwanted e-mail from specific senders
  Auto-responders to fill requests for repetitive information you send out

You can create your response once and either set it up as an auto-responder, or keep it in a Response Templates folder and forward it when you receive a request. Make a list of some responses you want to create and keep handy (requests for procedures, guidelines, forms; answers to common questions, etc.).

If you subscribe to many web sites, you may find that you have trouble remembering the User Name and Password to access it in the future. I suggest creating a document on your computer where you have an alphabetical list of each subscription by name, including your User Name and Password. This will save you from having to repeatedly contact the online company for your password.


BE ON PURPOSE!
We live in a world of fast food, pagers, faxes, cell phones…and many people have grown to expect an immediate response to their e-mail. Just recently a client told me that he had to check his e-mail at least hourly because people got mad at him if he did not respond immediately. This expectation is unreasonable! Just because e-mail is up and running 24 hours a day, 7 days a week, does not mean that you are up and running 24/7! Remember this: Every time you say yes to checking and responding to your e-mail, you are saying no to something or someone else. You may be saying no to important projects, healthy activities (eating & exercising regularly), relaxation, relationship-building, or something else that is important to you.

Get clear about your priorities. What will serve you and your business/employer best? Don't allow others to rule your choices. If others are upset that you are not responding fast enough, it's time to have a conversation with them -- let them know what they can reasonably expect of you. Or request that they call first to let you know if they are sending something urgent that requires your immediate attention.

We don't plan to fail…we fail to plan. Without a plan for managing your time online, it will get out of control. Get clear about your purpose for being online, and make choices which keep you on purpose!



Our Mission
I help individuals committed to moving their lives forward in powerful ways
by decluttering their schedules, spaces, and minds.

July is the month we celebrate Independence Day. Gain independence from the ball and chain holding you to your desk by calling Paauwerfully Organized. Here are some ways in which we can help:
    Set up systems to help you manage paper-based and electronic information so you can find it in 5 seconds or less              
Create a system to help you remember what requires action and when
  Time management
    Coaching services to assist you in clarifying priorities and changing habits to help keep you on purpose in your work and your personal life


Click here to e-mail me and arrange for your complimentary consultation.
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This article is by Kathy Paauw of Paauwerfully Organized. Kathy's web site is a comprehensive resource devoted to helping busy professionals and small business owners de-clutter their schedules, spaces, and minds so they can focus on what's most important. Kathy is an organizing & productivity consultant, certified business & personal coach, and speaker. Contact her at kathy@orgcoach.net . For free resources and valuable productivity tools visit http://www.orgcoach.net .

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Warm regards,

Kathy Paauw, Paauwerfully Organized
425-881-6627
kathy@orgcoach.net

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